OUR PRODUCTS

ALL PRODUCT DESCRIPTIONS AND IMAGES SHOWN ON OUR WEBSITE ARE PROVIDED IN GOOD FAITH BUT ARE FOR ILLUSTRATIVE PURPOSES ONLY. WE TRY TO DISPLAY THE COLOUR OF OUR PRODUCTS ACCURATELY, BUT WE CANNOT GUARANTEE THAT A DEVICE’S DISPLAY OFTHE COLOURS ACCURATELY REFLECTS THE COLOUR OF OUR PRODUCTS. YOU ACKNOWLEDGE THAT A NUMBER OF OUR PRODUCTS ARE CREATED USING NATURAL AND SUSTAINABLE MATERIALS, MEANING THAT NO TWO PIECES WILL BE IDENTICAL DUE TO THE BEAUTY IN NATURAL DYES AND PROCESSES.

PLEASE ADVISE THAT OUR PRODUCTS ARE LIMITED AND ONLY AVAILABLE WITHIN SEASONS.

YOUR USE OF THE PRODUCTS

YOU ACKNOWLEDGE THAT YOU ARE ONLY PERMITTED TO USE THE PRODUCTS FOR YOUR OWN DOMESTIC PURPOSES AND THAT YOU ARE NOT PERMITTED TO COPY OR USE THE PRODUCTS FOR ANY OTHER PURPOSES INCLUDING, FOR EXAMPLE, ANY BUSINESS PURPOSES OR TO COPY OR DISSEMINATE THE PRODUCTS TO ANY OTHER PERSONS. WE MAY CHOOSE NOT TO ACCEPT ORDERS WHERE WE SUSPECT THAT THE PRODUCTS PROVIDED MAY BE USED FOR NON-DOMESTIC PURPOSES.

HOW TO ORDER

WHEN YOU HAVE FOUND A PRODUCT(S) ON OUR WEBSITE THAT YOU WOULD LIKE TO BUY, SELECT YOUR SIZE (PLEASE SEE SIZE GUIDE FOR ACCURATE MEASUREMENTS), AND CLICK ‘ADD TO BASKET,’ ‘MADE-TO-ORDER,’ OR ‘PRE-SALE.’ WHEN YOU ARE AT CHECKOUT, YOU WILL BE ASKED TO FILL IN YOUR EMAIL FOR RECEIPTS, TRACKING, AND ALL NOTIFICATIONS FOR YOUR ORDER. WE MAY ALSO USE THIS EMAIL TO KEEP YOU UPDATED WITH ANY CHANGES OR NEW COLLECTIONS RELEASED. ONCE YOU HAVE COMPLETED THIS, YOU WILL BE ASKED TO FILL IN YOUR SHIPPING AND BILLING DETAILS. ALL OF WHICH ARE CONFIDENTIAL AND NOT SHARED. ONCE YOU HAVE SELECTED YOUR PAYMENT TYPE YOU WILL BE ASKED TO REVIEW YOUR ORDER AND SUBMIT. ONCE YOUR ORDER HAS BEEN MADE YOU WILL RECEIVE CONFIRMATION. IF YOU HAVEN’T RECEIVED THIS EMAIL, PLEASE CONTACT US VIA INFO@KAANAMJAD.COM.

FORM OF PAYMENT

WE OFFER MANY FORMS OF PAYMENT; CREDIT CARD, MASTER CARD, VISA DEBIT AND ALSO PAYPAL.

MAKING CHANGES TO YOUR ORDER

IF YOU WISH TO MAKE CHANGES TO YOUR ORDER PLEASE CONTACT US IMMEDIATELY. WE WILL LET YOU KNOW IF IT IS POSSIBLE AND IF SO WE WILL MANUALLY ADJUST YOUR ORDER FOR YOU. WE DO ASK THAT YOU DOUBLE CHECK YOUR BASKET BEFORE PURCHASING AND CLARIFY YOUR SELECTED SIZE(S) VIA OUR SIZE GUIDE.

SHIPPING

ALL ORDERS ARE SHIPPED VIA ROYAL MAIL TRACKED & SIGNED IN OUR 100% RECYCLED PACKAGING. WE SHIP WORLDWIDE. FOR STANDARD SALE, PLEASE ALLOW 3-5 WORKING DAYS FOR YOUR ITEM TO BE ARRANGED AND SHIPPED AFTER WE HAVE RECEIVED PAYMENT. A TRACKING NUMBER WILL BE SENT TO YOU ONCE THE ORDER HAS BEEN SENT. IF THE PRODUCT IS A PRE-ORDER, THE DATE SHALL BE SPECIFIED IN THE DESCRIPTION AND YOU SHALL BE KEPT UP TO DATE FROM PRODUCTION UNTILL SHIPPED DATE WITH TRACKING CONFIRMATION. FOR INTERNATIONAL SHIPPING PLEASE ALLOW UP TO 7-10 WORKING DAYS AFTER SHIPPING DATE.

RETURNS&EXCHANGES

ALL ITEMS ARE NON-REFUNDABLE, HOWEVER FOR STANDARD SALE WE ALLOW UP TO 7 DAYS FOR AN EXCHANGE. IF THE ITEM IS A PRE-SALE OR MADE-TO-ORDER, THE ITEM CAN NOT BE EXCHANGED AS IT IS MADE ONLY FOR YOU AND OUR QUANTITIES ARE LIMITED DUE TO EXCLUSIVE AND SPECIALISED FABRICS. IN ADDITION, IF YOUR ITEMS MEASUREMENTS HAVE BEEN TAILORED FOR YOU, THIS IS ALSO NON-EXCHANGEABLE.